Cancellation policy

Right of withdrawal

If the customer is an entrepreneur (§ 14 BGB), he has no right of revocation and return in accordance with § 312g BGB in conjunction with § 355 BGB. The right of revocation only applies to consumers within the meaning of § 13 BGB (consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his independent professional activity).


You can revoke your contractual declaration within 14 days without giving reasons in writing (e.g. letter, fax, e-mail) or - if the goods are delivered to you before the deadline - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations under § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be sent to:


Sondengaengershop.de
Zur Rast 29
D-38271Baddeckenstedt
Phone: 015774432160
email: info@sondengaengershop.de
web: www.https://sondengaengershop.de/en/


Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the goods or services received in full or in part or only in a deteriorated condition, you must compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a store, for example. In addition, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as if it were your property and refraining from doing anything that could impair its value. You must bear the costs of returning the goods. Obligations to reimburse payments must be fulfilled within fourteen days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.
End of the revocation instruction § 6 Retention of title
Note
In accordance with § 312 d para. 4 u.a. does not apply to:
- Contracts for the supply of goods which - are manufactured according to customer specifications or are clearly tailored to personal needs or which, due to their nature, are not suitable for return or can spoil quickly or whose expiry date would be exceeded
- Contracts for the supply of audio or video recordings or software, provided that the delivered data carriers have been unsealed by the consumer
Contracts for the supply of newspapers, magazines and periodicals

The goods remain our property until full payment has been received.

You shall bear the costs of returning the goods. You areonly liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods


Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us)

- To Sondengaengershop.de, Zur Rast 29, 38271 Baddeckenstedt, info@sondengaengershop.de, phone: 015774432160

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate.