What can you do yourself?
- Use the detector away from sources of interference. Best used outdoors
- There are sources of interference inside your home, such as electrical appliances, WiFi, etc.
- Within your garden can also be interferences, such as wireless networks, smartphones or metal fences.
- Even in nature there can still be sources of interference from power lines or wind turbines.
- Check the settings of the detector
- For example, the sensitivity may be set too high.
- An incorrect ground balance can lead to false signals and interference.
- Reset the detector to factory settings. (Factory Reset)
- Information on this can be found in the respective operating instructions.
Is there still a problem?
If you continue to notice a defect or fault with your device, please follow the steps below.
- Download the repair form.
- Completely fill out the form, including signature.
- Send the defective device back to us, along with the completed repair form.
Further procedure
- The submitted device will be thoroughly examined by our technicians
- If repair / replacement / exchange is necessary, your device can be sent to the manufacturer's service.
- Depending on the effort, the repair takes 5-14 working days. (If the device needs to be sent to the manufacturer, it can take longer.)
- Afterwards, you will receive your device back.
For further questions, just give us a call. Phone: 015774432160
*A service charge of €35 may apply for user or operational errors without a detectable defect.